Payment and Refund Policy

Last updated: 26 October 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all commercial services offered by bizluxar through its website. These services encompass professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers bookings for training courses, consulting sessions, equipment access, and related media production support delivered to clients in the United Kingdom. It does not extend to third-party vendors or external platforms linked from the site.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable and itemised separately on invoices. Additional charges may arise for custom requirements such as extended feed durations, specialised equipment hire, or expedited delivery of digital assets. bizluxar reserves the right to adjust pricing for new bookings while honouring confirmed orders at the original rate.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. Authorisation occurs at the point of booking with funds reserved until service completion. All transactions employ industry-standard encryption and comply with Payment Card Industry Data Security Standards. bizluxar does not store full card details on its systems.

Order Confirmation and Contract Formation

A binding contract forms upon receipt of payment confirmation and issuance of a booking reference by bizluxar. Clients receive an email summarising service details, dates, and terms. Until this confirmation is sent, no obligation exists on either party.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, consumers have a 14-day cooling-off period from contract formation during which they may cancel without penalty for most services. Cancellations after this period or for services already commenced are subject to the terms below. Professional clients operating in a business capacity receive no statutory cooling-off period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or where services cannot be delivered due to bizluxar fault. Non-refundable items include partially used digital feed licences, custom-produced content, and deposits for reserved broadcast slots. Promotional or discounted bookings may carry stricter eligibility criteria.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or 020 7833 3000 with your booking reference, reason for cancellation, and supporting evidence. Requests must be submitted in writing via the contact form on the website or by email. Include full contact details and any relevant documentation within 30 days of the issue arising.

Inspection, Approval, Rejection and Notification

Upon receipt, bizluxar reviews each request within 10 working days. Approval leads to immediate processing; rejection includes a clear explanation citing the relevant policy clause. Clients may appeal once with additional information.

Refund Method, Processing Time and Receipt of Funds

Approved refunds return to the original payment method. Processing takes up to 14 working days, after which funds typically appear in customer accounts within a further 3-5 working days depending on the provider. Bank transfers may vary by institution.

Special Rules for Digital Content, Subscriptions and Services

Digital media feeds and course materials are non-returnable once downloaded or accessed. Subscription services renew automatically unless cancelled 7 days before the next billing cycle. Ongoing service contracts require 30 days' notice for termination outside the cooling-off window.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in service suspension until resolved. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks trigger an internal review and may lead to account restrictions. Suspected fraud is reported to relevant authorities while protecting legitimate client rights.

Mandatory Consumer Rights in the United Kingdom

This policy operates alongside rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR. Nothing herein excludes liability for personal injury, fraud, or breach of statutory guarantees. Clients retain the right to pursue claims through the courts or alternative dispute resolution schemes.

Contact Route, Policy Changes and Final Provisions

For queries, use the contact form, email [email protected], telephone 020 7833 3000, or write to 200 Gray's Inn Road, London, WC1X 8XZ, United Kingdom. bizluxar may update this policy with 30 days' notice posted on the website. Continued use after changes constitutes acceptance. The policy is governed by the laws of England and Wales.

This document ensures transparency for all transactions involving media feed services and related courses provided by bizluxar.